The Inside sales Associate is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.
Key Responsibilities
* Handle customer inquiries and support requests via phone call.
* Build and maintain strong relationships with existing and potential customers.
* Provide accurate information regarding company products and services.
* Resolve customer complaints efficiently and escalate issues when necessary.
* Follow up with customers to ensure satisfaction and encourage repeat business.
* Achieve assigned sales targets and performance objectives.
* Schedule appointments and coordinate with stores or service centres.
* Maintain customer records and update relevant information in the system.
* Ensure a positive customer experience throughout the customer journey.
Required Skills & Qualifications
* Excellent communication skills in English (additional languages are an advantage).
* Robust interpersonal and relationship-building skills.
* Basic sales and negotiation skills.
* Customer-focused mindset with a service-oriented approach.
* Basic computer knowledge, including MS Office applications.
* Strong problem-solving and conflict-resolution abilities.
Key Competencies
* Effective Communication and Active Listening
* Customer Handling and Relationship Management
* Time Management and Prioritization
* Team Collaboration
* Adaptability and Flexibility
Preferred Attributes
* Prior experience in customer service, customer support, or sales roles.
* Basic te
📌 Inside Sales Executive (Indiranagar)
🏢 IFIX India
📍 Indiranagar
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