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Job Purpose
The role is responsible for supporting the Order‑to‑Cash process by handling billing, cash application, and collections activities accurately and on time. The purpose of the role is to ensure invoices are raised correctly, customer payments are applied properly, and overdue balances are followed up to support healthy cash flow. The role works closely with internal teams and customers to resolve routine billing or payment issues and supports month‑end close activities. By following defined processes and maintaining accurate records, the role helps reduce errors, improve turnaround time, and support smooth day‑to‑day O2C operations.
Responsibilities: OTC Value stream
- Prepare and raise customer invoices based on approved sales orders and billing details.
- Ensure billing information such as prices, quantities,
and customer details are correct before invoicing.
- Coordinate with Sales and Operations teams to clarify billing inputs or resolve missing information.
- Share invoices with customers on time and respond to basic billing‑related questions.
- Support month‑end billing activities to ensure invoices are processed with minimal backlog.
- Maintain billing trackers and records for reporting and audit purposes.
- Apply incoming customer payments against open invoices accurately and on time.
- Review bank statements and remittance details to identify the correct invoices for payment posting.
- Follow up internally to resolve unapplied or partially applied payments.
- Coordinate with Billing and Collections teams to transparent payment differences or mismatches.
- Maintain basic cash application trackers to monitor daily and open items.
- Support month‑end activities by ensuring cash is applied correctly and balances are updated.