Job Title: AWS Connect Engineer / Senior Consultant

Experience: 6–12 Years
Work Location: Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Gurugram, Kolkata
Work Mode: Hybrid
Shift Timing: 11:00 AM – 8:00 PM IST

Interview Process: 2 Technical Rounds

Job Description

We are seeking an experienced AWS Connect Engineer / Senior Consultant with 6–12 years of experience in designing, developing, and implementing cloud-based contact center solutions using Amazon Connect and the AWS ecosystem. The ideal candidate will have expertise in building scalable, secure, and highly available contact center applications, integrating AWS services, and driving cloud transformation initiatives. This role requires robust technical leadership, hands-on development, and the ability to collaborate with cross-functional teams to deliver enterprise-grade customer experience solutions.

Key Responsibilities
- Design, develop, and optimize Amazon Connect contact center solutions for enterprise environments.
- Build and enhance complex Amazon Connect Contact Flows integrating AWS Lambda, Amazon Lex,



external APIs, Python, JSON, and third-party systems.
- Develop and maintain conversational AI solutions using Amazon Lex for intelligent call routing and customer self-service.
- Architect secure, scalable, and highly available contact center solutions using AWS services.
- Integrate Amazon Connect with enterprise applications, CRM platforms, and backend systems using APIs and middleware.
- Develop serverless applications using AWS Lambda and automate workflows across AWS services.
- Implement monitoring, logging, and alerting using Amazon CloudWatch and other AWS monitoring tools.
- Build analytics and reporting solutions using Amazon Kinesis, AWS Glue, Amazon S3, Amazon Redshift, and SQL.
- Develop Python-based automation scripts and optimize data processing workflows.
- Design and implement CI/CD pipelines, automated deployments, and DevOps best practices using GitHub and containerization technol

📌 AWS Connect Engineer (Bengaluru)
🏢 FOREFRONT
📍 Bengaluru