We are looking for a dynamic and communication-oriented (English/Arabic/Bengali Language) Calling Process Executive to join our team. In this role, you will connect with business owners over the phone to verify, update, and improve their presence on Google Maps and Google Business Profiles. Your primary focus will be data accuracy, customer support, and guiding clients on how to optimize their online visibility.
Role & responsibilities :
Outbound Calling: Make outbound calls to business owners (B2B) to verify their business name, address, contact details, and operational hours on Google Maps.
Data Correction & Quality Control: Rectify existing map errors, update closed/moved businesses and ensure high data accuracy on the mapping platform.
Comprehensive Web Research: Conduct exhaustive research utilizing authorized resources to validate business information, including hours of operation, name, address, phone and geographical precision etc.
Performance Standards:
Consistently achieve established daily productivity and accuracy benchmarks while ensuring uniform application of moderation policies
Core Competencies & Skills:
Language Proficiency: Very Good at Reading, Writing and Speaking in the Arabic/Bengali
Technical Savvy: Basic understanding of how Google Maps function. Comfort with navigating multiple browser tabs.
Research & Navigation: Ability to navigate websites to validate information
Analytical Thinking & Decision Making: Ability to make sound decisions on ambiguous cases and categorize claims accurately.
Preferred candidate profile:
Flexibility: Willingness to work in rotational shifts based on the target geography
Adaptive Learning: The operator should have the ability to work in a dynamic workplace with rapid tool assimilation.
Work Environment: Must be comfortable working in a 24x5 environment (Sun-Thu) and working from the office.
Education: Bachelor's/master's degree . Only Fresher's - 2023-2026 ( 2026 pass-out should hav
📌 Walk-in || Fresher Customer Support Voice Process (Hyderabad)
🏢 Cognizant
📍 Hyderabad
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