The General Manager is responsible for the overall management and profitability of the hotel, ensuring excellent guest satisfaction, efficient operations, revenue growth, staff development, and compliance with company standards and legal requirements. The GM oversees all departments including Front Office, Housekeeping, Maintenance, Sales & Marketing, Finance, and Guest Relations.
Key Responsibilities
1. Operations Management
Ensure smooth day-to-day hotel operations.
Monitor Front Office, Housekeeping, Maintenance, and Security functions.
Maintain room quality standards and guest service excellence.
Conduct daily operational reviews and inspections.
2. Revenue & Business Development
Achieve occupancy and revenue targets.
Develop sales and marketing strategies.
Improve OTA, Google, and direct booking performance.
Monitor room tariffs and competitor pricing.
Increase RevPAR, ADR, and occupancy levels.
3.
Guest Satisfaction
Handle guest complaints and ensure quick resolution.
Monitor online reviews and ratings.
Ensure high guest satisfaction scores.
Build solid customer relationships and loyalty.
4. Team Management
Recruit, train, and develop employees.
Conduct performance reviews.
Ensure discipline and staff motivation.
Create a positive work culture.
5. Financial Management
Prepare and manage budgets.
Control operating expenses.
Monitor daily revenue reports.
Ensure profitability of the property.
Approve purchases and vendor payments.
6. Sales & Marketing
Strengthen corporate and travel agent relationships.
Develop local partnerships.
Promote hotel services and packages.
Monitor social media and digital presence.
7. Compliance & Safety
Ensure compliance with labor laws, licensing, and statutory requirements.
Maintain health, safety, and fire standards.
Oversee property mai
📌 General Manager (Kozhikode)
🏢 KM Group
📍 Kozhikode
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