Comprehensive knowledge of front desk operational procedures Working knowledge of reservation procedures and related systems Effective influence skills Effective decision-making skills Strong problem-solving skills Financial management skills e g, ability to analyze PL statements, develop operating budgets, forecasting and capital expenditure planning Ability to acquire and maintain relationships e g, associates, customers, vendors Knowledge of overall hotel operations as they affect department Good negotiation skills Ability to effectively manage labor productivity Good presentation and platform skills Strong communication skills (verbal, listening, writing)
Robust organization skills Ability to use standard software applications and hotel systems Strong consensus building skills Strong analytical skill Effective conflict management skills Effective change management skills Strong customer and associate relation skills Good training/facilitator skills Knowledge of purchasing, inventory controls, supplies and equipment.
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