Job Description Summary
Job Description
Job Description Summary
The Head of PMO for IT Service Management leads delivery governance and portfolio execution across the IT Service Management organization. This role owns how ITSM programs and initiatives are planned, executed, and reported, spanning both ServiceNow-enabled delivery and broader operational and transformation initiatives.
This leader ensures consistent delivery standards, executive-level visibility, and robust program execution across a diverse portfolio of platform, process, operational, and M&A; initiatives.
Key Responsibilities
Portfolio and Delivery Leadership
• Own and drive the ITSM program portfolio from planning through execution
• Establish and enforce standard delivery practices across Waterfall, Agile, and Hybrid delivery models
• Actively manage cross-program dependencies, risks, sequencing, and delivery tradeoffs
• Ensure consistent and predictable execution across platform and non-platform initiatives
• Serve as the primary escalation point for program health, scope, and delivery risk
PMO Standards and Governance
• Define and maintain PMO frameworks, delivery standards, templates, and ways of working
• Ensure delivery rigor is applied consistently and scaled appropriately to initiative complexity
• Build and maintain a repeatable operating model for program execution
• Partner with ITSM leadership to align portfolio priorities to organizational goals
Portfolio Execution
• Drive use of ServiceNow SPM as the system of record for portfolio planning and execution
• Partner with the SPM platform owner to ensure structures and reporting meet PMO needs
• Ensure data quality and consistency to support accurate portfolio-level reporting
• Working knowledge of ServiceNow products (ITSM, ITOM, and related modules) is an advantage
Organizational Change and Enablement
• Embed Organizational Change Management (OCM) including communications, training, readiness, and stakeholder outreac
📌 Sr Manager (Bengaluru)
🏢 GE
📍 Bengaluru