Manager on Duty (MOD) – Job Description

Job Title

Manager on Duty (MOD)

Department

Operations / Administration

Reporting To

Operations Manager / General Manager / Hospital Administrator

Job Summary

The Manager on Duty (MOD) is responsible for overseeing the smooth day-to-day operations of the organization during assigned shifts. The MOD acts as the primary point of contact for staff, customers/patients, visitors, and management, ensuring efficient operations, excellent service standards, quick problem resolution, and adherence to company policies.

Key Responsibilities

Operations Management
- Supervise daily operational activities during the shift.
- Ensure smooth coordination between departments.
- Monitor staff attendance, punctuality, and performance.
- Handle escalations and operational issues immediately.
- Ensure cleanliness, discipline, and professional environment standards.

Staff Supervision
- Guide and support employees during duty hours.
- Conduct briefings and shift handovers.
- Resolve staff conflicts or concerns professionally.




- Ensure proper staffing and duty allocation.

Customer/Patient Service
- Handle customer/patient complaints and ensure timely resolution.
- Ensure high standards of service and hospitality.
- Support front office/reception during peak hours.
- Maintain positive client/patient relationships.

Administrative Responsibilities
- Prepare daily reports and incident reports.
- Monitor inventory or operational requirements.
- Ensure compliance with organizational policies and procedures.
- Coordinate with HR, maintenance, housekeeping, and security teams.

Emergency Handling
- Respond promptly to emergencies or critical situations.
- Escalate serious incidents to senior management.
- Ensure safety protocols are followed at all times.

Required Skills
- Leadership and team management
- Robust communication and interpersonal skills
- Problem-solving and decision-making ability
- Multitasking and time management
- Conflict resol

📌 Manager on Duty (Dilsukhnagar)
🏢 Isha Medicare Multi Speciality Hospitals
📍 Dilsukhnagar