Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Specialist, Billing Solution and Control
Job ID: 36569
Job Level: S2 Core
Job Location: Gurugram / Bangalore
Function:Digital & Information Office (DIO)
Employment Type: Full time
Working pattern: Hybrid
Why we need this role
We are seeking an experienced Application Support Analyst with a solid focus on billing and finance systems within the telecommunications domain. The successful candidate will provide expert support and maintenance for critical applications, ensuring seamless operations and compliance with business requirements.
What You Will Do
Kenan Billing & Ordering Support:
- Provide advanced support for Kenan billing and ordering systems.
- Troubleshoot and resolve complex issues to maintain system integrity and performance.
CSGI Mediation & IOA Applications
- Manage and support CSGI mediation and IOA applications for accurate data processing and integration.
- Collaborate with cross-functional teams to ensure smooth data flow across systems.
Technical Expertise
- Utilize UNIX and SQL for application troubleshooting, data analysis, and performance optimization.
- Develop and execute scripts to automate routine tasks and improve efficiency.
Kenan Rating Processes
- Maintain and support rating processes including TIP, COM, MCAP, CAP, LTP, and LTP DUP.
- Ensure accuracy and reliability of billing operations through proactive monitoring and validation.
Product Configuration & Commitments
- Configure products, manage discounts, and oversee minimum commitment requirements.
- Ensure compliance with contractual obligations and support flexible product offerings.
Incident & Problem Management
- Respond to incidents promptly, perform root cause analysis, and implement permanent fixes.
- Maintain detailed documentation of issues and resolutions for knowledg