*Database Platform Support | Managed Database Operations – L1/L2 Support Services*
Role Title
DB Engineer – PostgreSQL
Level
A2
Experience
2–4 years
Primary Skill Area
PostgreSQL monitoring, alert handling, backup validation, incident triage, SOP support
Role Purpose
Provide L1/L1.5 operational support for PostgreSQL environments. The role focuses on monitoring, alert validation, backup/job checks, incident triage, ticket updates, user support and escalation to PostgreSQL L2/SME teams.
Engagement Context
Engagement Context: t Database Platform Support is a managed L1/L2 operations engagement supporting SQL Server, Azure SQL, PostgreSQL and Oracle. The support model is 24x7 including weekends and focuses on monitoring, incident triage, operational tasks, backup monitoring, change support, vulnerability remediation support, SOP/playbook execution and timely escalation to L3/Engineering for non-SOP or design-level work.
Mandatory Skills
- 2–3 years database or production support experience
- Basic PostgreSQL knowledge
- Experience with monitoring, ticketing and incident triage
- Ability to execute documented runbooks/SOPs
- Valuable communication and shift handover skills
- Willingness to work in 24x7 support model
Monitoring & Alerts
- Monitor PostgreSQL availability and health alerts
- Review backup, job, storage and replication alerts
- Create and update tickets for valid alerts
- Escalate unresolved issues to L2/SME
Incident Triage
- Perform initial checks using SOPs
- Collect logs, screenshots and evidence for L2 analysis
- Update incident worklogs and handoff notes
- Support priority classification and routing
Operational Support
- Execute approved health checks
- Support user/account requests as per approval workflow
- Support deployment/migrati