Job Title: Support Analyst

Department: CIB2S

About Business Line/Function
Multifond Fund Accounting also called Global Accounting is the target accounting system used by BNP Paribas Securities Services (BP2S)worldwide for its Fund Administration Operations departments. To extend MFFAf unctionalities,BP2S has implemented an internal system/middleware call FA_SPACE, which is also the centralised feed interface between MFFA and other system relying on MFFA data

Position Purpose: Contractor Conversion

Responsibilities
Direct Responsibilities
- Monitoring and Supporting the day to day activities
- Adherence to documented procedural standards.
- Fully responsible for key activities within the agreed SLA and ITIL process.
- Escalate issues, which cannot be resolved, in a timely manner.
- Have a strong Customer Focus in order to provide a skilled support service to both internal and external cliental.
- Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.




- Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
- Resolve user queries

Contributing Responsibilities

To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.

Coordinates with infrastructure teams to create / upgrade / decommission specific environments
- Maintain Knowledge base and share experience with support team members.

Technical & Behavioral Competencies

Communication skills - oral & written

Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Specific Qualifications
Experience 5+ years

Technical Skills
Skills Referential (Required knowledge, skills and abilities)

Linux

Oracle

Devops

Dynatrace

Cloud

Behavioral Skills
Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

📌 Support Analyst (Chennai)
🏢 BNP Paribas
📍 Chennai