Job description:

We are looking for a proactive Customer Support Officer to manage service operations, coordinate with field technicians, and ensure seamless customer support across pan-India locations. The role requires strong communication skills and excellent working knowledge of Excel to manage data, reporting, and service tracking efficiently.

Key Responsibilities
- Develop and manage a
pan-India network of service technicians
for installation and servicing of GPS tracking devices
- Plan and monitor
daily installation and post-installation schedules
across locations
- Coordinate with customers and internal field teams for
service scheduling and issue resolution
- Handle all customer communication via Email, Phone, and WhatsApp
in a timely and professional manner
- Ensure
follow-ups within 24 hours
and maintain a
TAT of 24–48 hours
for service requests
- Generate and manage
repair invoices
- Maintain inventory of spares and consumables
and coordinate logistics for dispatch across India
- Track and manage
return of defective parts
from technicians to the head office
- Provide




support and guidance to field technicians
, including conducting training sessions
- Monitor and supervise
repairs and troubleshooting
of GPS devices
- Prepare
monthly failure and performance reports
(Technician/Product/Region-wise) using Excel
- Manage
reporting and data tracking in ERP systems

Desired Profile
- Minimum
2+ years of experience
in managing service technicians for automotive/electrical installations
- Existing
network of technicians across 100+ locations
will be an advantage
- Strong
communication skills
(written & verbal) – essential for customer handling and coordination
- Advanced Excel skills
for reporting, tracking, and analysis
- Valuable understanding of
service operations and logistics coordination
- Ability to handle customer concerns professionally
and resolve conflicts effectively
- Strong
analytical and problem-solving skills
, including root cause analysis
- Willin

📌 Customer Support Associate (New Delhi)
🏢 Geotrackers MRM
📍 New Delhi