We are seeking a ServiceNow Workflow Solution Architect to lead the end-to-end design and architecture of intelligent workflows across the ServiceNow platform. This role focuses on workflow orchestration, automation, AI-assisted experiences, and data-driven execution, leveraging up-to-date capabilities such as Flow Designer, IntegrationHub, Workflow Data Fabric, Zero-Copy Connectors, and Now Assist for Workflows. The architect will partner closely with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to ensure workflow solutions are scalable, reusable, compliant (GxP, SOX), and aligned to Takedas digital and AI strategy.

Key Responsibilities Architecture Strategy

Define and advocate workflow architecture standards, patterns, and best practices across the ServiceNow platform. Design enterprise-scale workflow solutions that span multiple domains (IT, HR, Finance, Security, and Business workflows). Drive buy vs. build decisions, solution evaluations, and early-phase estimates contributing to business cases.



Present and gain approval for high-level and detailed workflow designs through Platform and Enterprise Architecture Councils. Ensure all workflow solutions align with Takedas regulatory requirements (GxP, SOX, auditability, data privacy).

Workflow Solution Design & Implementation

Own the end-to-end workflow solution design from intake through fulfillment, automation, exception handling, and reporting. Design workflows using Flow Designer, Subflows, Decision Tables, and reusable components to promote consistency and scale. Leverage Now Assist for Workflows to enable AI-guided task execution, summarization, and intelligent decision support. Design human-in-the-loop workflows where AI augmentation, approvals, and compliance controls are required. Prepare and maintain Solution Intent Design documents for workflow-centric initiatives.

Data & Integration Architecture

Architect workflows using Workflow Data Fabric to orchestrate actio

📌 ServiceNow Workflow Solution Architect (Bengaluru)
🏢 Shire
📍 Bengaluru