Job Location: Airoli Navi Mumbai

Position: International Voice Process (Associate)

Shift: Rotational Night Shifts

Salary:

18k - 40k in-hand per month (Depending upon yrs of exp)

(Freshers, experienced both can apply)

Job Responsibilities:
- Handle inbound and outbound customer interactions across Telecom, Technology, Logistics, and Mortgage domains.
- Resolve customer queries related to services, technical issues, billing, orders, deliveries, refunds, and loan processes.
- Provide troubleshooting support and ensure timely issue resolution.
- Drive sales, cross-selling, upselling, and customer retention initiatives.
- Coordinate with internal teams for escalations and effective customer support.
- Maintain accurate customer records in CRM systems.
- Deliver exceptional customer service while meeting quality, productivity, sales, retention, and SLA targets.

We will give you:
- A rapid-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.




- A team that feels like family and celebrates every win big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Qualifications
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice, email Chat).
- High school diploma or equivalent and above.
- 1 6 years of experience (freshers welcome).

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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