What You Will Do
- Conduct voice and accent training sessions for both new hires and existing employees.
- Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
- Assist employees with English language development and improvement of communication skills.
- Coach new hires during pre-process and communication training phases.
- Support ongoing development through on-floor feedback and refresher sessions.
- Calibrate with Quality and Operations teams to promote continuous improvement.
- Customize training content based on individual and team needs.
- Maintain training records, prepare progress reports, and share insights with stakeholders.
- Monitor calls and provide feedback to agents on the floor.
- Stay updated with industry trends and training techniques.
- Create plans of action for the bottom quartile and ensure their advancement along the learning curve.
What You Will Need
- Excellent command of the English language, both spoken and written.
- Strong knowledge of American or neutral accent (as applicable).
- Minimum five years of experience in voice and accent training, preferably within a BPO or corporate workplace.
- Proven experience in training delivery, curriculum development, and feedback handling.
- Exceptional presentation, facilitation, and coaching abilities.
- Good interpersonal skills and ability to work effectively with diverse teams.
- Ability to motivate, engage, and coach trainees at various skill levels.
- Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
- Flexibility to work in US shift timings and adapt to changing schedules.
- Hands-on experience facilitating training sessions tailored to B2B operational workflows.
- Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutra
📌 Lead Trainer – Voice (Chennai)
🏢 Guidehouse
📍 Chennai
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