Job Title: Head of Software Operations and Quality

Experience

12+ Years

Job Summary

We are looking for an experienced Delivery Excellence leader with a robust background in process implementation, Agile software product delivery, QA leadership, process maturity, and support operations. The ideal candidate will be highly process-oriented, capable of defining and institutionalizing structured delivery frameworks, driving operational excellence, and leading Quality Assurance across the organization. This role requires a strategic thinker who can establish governance while ensuring successful project execution and continuous improvement.

Key Responsibilities

Process Excellence & Governance
- Design, implement, and institutionalize standardized delivery and operational processes across software development, QA and delivery teams.
- Lead the software productization process.
- Establish governance frameworks, SOPs, quality standards, and best practices.
- Drive process maturity, continuous improvement initiatives, and operational excellence, and SLAs.




- Monitor process adherence and define KPIs and metrics for delivery performance.
- Lead process audits and implement corrective and preventive actions.

Agile Delivery Management
- Lead Agile delivery across multiple projects and cross-functional teams.
- Ensure effective Sprint Planning, Backlog Grooming, Daily Stand-ups, Reviews, and Retrospectives.
- Coach Scrum Masters, Project Managers, and delivery teams on Agile best practices.
- Track delivery metrics including velocity, predictability, quality, and team productivity.
- Manage stakeholder communication, delivery risks, dependencies, and escalations.

QA Leadership
- Head the Quality Assurance function across projects.
- Define and implement enterprise-wide QA strategy, testing standards, and quality frameworks across software products and related services.
- Oversee Manual, Automation, API, Performance, and Regression Testing initiatives.
- Ensure defect preven

📌 Head of Software Operations and Quality (Gurugram)
🏢 Process9
📍 Gurugram