EMPLOYMENT Client-facing delivery Full time Orion eSolutions is looking for a senior Microsoft Dynamics 365 professional who can independently own CRM and Field Service engagements end to end from client requirements discovery through configuration, customization, and production deployment. This is a hands-on individual contributor role with direct client exposure across North American enterprise accounts. You will not manage a team; you will own outcomes.
Key Responsibilities
• Engage directly with clients and stakeholders to gather, analyse and translate business requirements into practical D365 solutions
. • Design, configure and customise Dynamics 365 Field Service (FSL) work orders, bookable resources, scheduling and Resource Scheduling Optimization, service agreements, inventory and the Field Service mobile app.
• Configure and extend D365 Sales (lead-to-opportunity, quote-to-order, forecasting) and D365 Customer Service (case management, SLAs, entitlements, knowledge base, omnichannel basics)
. • Own deployments across Dev / UAT / Production solution packaging,
ALM, environment strategy, go-live execution and hypercare. • Build and maintain Power Automate flows, business rules, business process flows and model-driven/canvas Power Apps components
. • Execute data migration, integration and system configuration activities; troubleshoot production issues.
• Produce functional and technical documentation, solution design documents and client-facing walkthroughs.
• Support UAT, end-user training and post-go-live adoption; advise clients on Microsoft best practices.
Required Skills & Experience
• 8+ years of overall IT experience with substantial depth in Microsoft Dynamics 365 CE / CRM.
• Proven, hands-on delivery experience with Dynamics 365 Field Service (FSL) in real production environments.
• Strong working knowledge of D365 Sales and D365 Customer Service modules
. • Demonstrated ownership of D365 deployments — solution management