Snapsight is an AI-powered platform that delivers real-time event summaries in 75+ languages. We work with conferences worldwide and won the 2024 Skift Award for Most Innovative Event Tech. We're an early-stage startup scaling fast.
Roles & Responsibilities
- Manage customer accounts and serve as primary point of contact
- Drive product adoption and identify expansion opportunities
- Conduct pre-event coordination calls with customers
- Provide standby remote support during live events
- Own renewals and maintain high customer retention
- Track customer health metrics and proactively address concerns
- Gather product feedback and share insights with internal teams
Requirements
- 2-4 years of experience in Customer Success,
Account Management, or client-facing roles
- Strong communication and relationship management skills
- Ability to manage multiple accounts independently
- Comfortable with flexible hours for event support (occasional evenings/weekends)
- Self-motivated with a problem-solving mindset
- B2B SaaS experience is a plus
What We Offer
- Market-competitive salary with performance incentives
- Health insurance
- Remote work flexibility
- Learning & development opportunities
📌 Customer Success Specialist (India)
🏢 Snapsight
📍 India
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