Microsoft Dynamics 365 CE System Administrator

Location: Remote

Department: Business Applications / Engineering

Employment Type: Full-Time

Position Summary

TAP Innovations is seeking a Microsoft Dynamics 365 CE System Administrator to support and optimize a Dynamics 365 Customer Engagement (Sales Hub & Customer Service) environment. This is not a staff augmentation role; the selected resource will be part of TAP's engineering team, providing managed services, platform administration, documentation, and ongoing support.

Key Responsibilities

Administer Dynamics 365 CE environments (Dev/Test/Prod).

Manage users, security roles, solutions, and environment health.

Configure entities, forms, views, dashboards, workflows, and Power Automate flows.

Support deployments, release management, and ALM best practices.

Troubleshoot integrations and platform issues.

Document configurations, processes, and technical runbooks.

Collaborate with Project Managers, Business Analysts, and client stakeholders.





Support Power BI reporting and platform enhancements.

Required Qualifications

5+ years of Microsoft Dynamics 365 CE/CRM administration experience.

Strong knowledge of Dynamics 365 CE, Dataverse, Power Platform, and Power Automate.

Experience with security roles, solution management, and environment administration.

Understanding of C#, JavaScript customizations, and integrations (preferred for troubleshooting).

Excellent analytical, documentation, and communication skills.

Preferred Skills

Microsoft Dynamics 365 certifications.

Experience with Power BI, Customer Voice, Adobe Sign, and Azure DevOps/Git.

Managed services or consulting experience.

Success Factors

Self-driven and detail-oriented.

Solid documentation and problem-solving skills.

Ability to work independently while collaborating with cross-functional teams.

Passion for improving business processes and platform governance.

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