Company Description
Holliday Inn Express Lalbagh Bangalore is part of IHG Hotels & Resorts, a global hospitality company committed to delivering exceptional guest experiences. The hotel promotes a team-oriented and inclusive work environment grounded in integrity, innovation, and excellence. Team members are encouraged to grow professionally while contributing to memorable stays for guests. Joining the hotel means becoming part of a culture that values well-being, development, and rewarding long-term careers.

Role Description
This full-time, on-site Front Office Manager role is based at Holliday Inn Express Lalbagh in Bengaluru. The Front Office Manager oversees day-to-day front office operations, including reception, guest check-in and check-out, reservations, and lobby management. Responsibilities include leading and scheduling front office staff, ensuring high standards of customer service and guest satisfaction, and resolving guest issues promptly and professionally. The role involves coordinating with other departments, maintaining front office procedures and systems,



preparing daily reports, and supporting revenue and occupancy goals. The Front Office Manager is expected to uphold brand standards, promote a positive team culture, and ensure a smooth and welcoming guest experience at all times.

Qualifications
- Strong front office and customer service skills, with a focus on guest satisfaction and problem-solving.
- Office administration experience, including handling documentation, reports, and coordination of daily operations.
- Excellent communication skills for interacting with guests, team members, and other hotel departments.
- Proven experience in a supervisory or managerial role within hospitality or a similar customer-facing environment.
- Ability to lead, train, and motivate a diverse team, with strong organizational and time-management abilities.
- Comfort using hotel management systems and basic office software; familiarity with IHG or similar bra

📌 Front Office Manager (Bengaluru)
🏢 Holliday Inn Express Lalbagh Bangalore
📍 Bengaluru