Uni Seoul is one of India's fastest-growing Korean-inspired lifestyle brands — think clean design, aesthetic vibes, high energy, and stores that people love walking into. We're scaling fast across multiple cities, building boldly, and rewriting what up-to-date retail looks like in India. We're looking for people who want to build that growth story with us, not just watch it happen.
Role Overview
We are looking for a strategic, hands-on, and customer-focused Cluster Manager to oversee multiple Uni Seoul stores across regions. This role requires a strong balance of commercial acumen, operational excellence, and people leadership to ensure every store consistently delivers exceptional customer experiences while achieving business objectives.
Key Responsibilities
Sales & Business Growth
- Drive sales performance across assigned stores by executing data-driven strategies and action plans.
- Monitor key business metrics, identify opportunities, and implement corrective measures to achieve and exceed targets.
- Partner with senior leadership on promotions,
product launches, and commercial initiatives that accelerate growth.
Customer Experience & Brand Excellence
- Champion a customer-first culture that reflects Uni Seoul's commitment to joyful retail experiences.
- Ensure every store consistently delivers exceptional service while maintaining the brand's visual and operational standards.
- Handle customer escalations professionally and build long-term customer loyalty.
Operational Excellence
- Oversee daily store operations, ensuring compliance with SOPs, inventory accuracy, store audits, and cash management processes.
- Maintain high standards of visual merchandising and store presentation aligned with Uni Seoul's brand identity.
- Drive operational efficiency while minimizing shrinkage and ensuring compliance across all locations.
Leadership & Team Development
- Coach, mentor, and develop Store Managers and their teams to achieve business goals.
- Fos
📌 Cluster Manager (Bengaluru)
🏢 Uni Seoul
📍 Bengaluru
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