The ideal candidate should be confident handling flight inquiries, preparing fare options, following up with customers, and converting leads into confirmed bookings. This is a remote night-shift position supporting customers in Canada.

Key Responsibilities
- Handle flight inquiries through phone, WhatsApp, email, and online leads.
- Search and compare domestic and international flight options.
- Prepare accurate quotations based on customer requirements.
- Explain fares, baggage allowances, cancellation rules, change penalties, and travel conditions.
- Follow up with customers and convert inquiries into confirmed bookings.
- Book, issue, reissue, cancel, and refund airline tickets.
- Handle schedule changes, missed connections, cancellations, and other customer concerns.
- Recommend suitable routes, airlines, travel dates, and fare options.
- Cross-sell travel insurance, hotels, packages, seat selection, baggage, and other travel services.
- Collect customer information and verify names, passport details, travel dates, and documentation before ticketing.




- Maintain accurate customer records, booking notes, follow-up dates, and payment details in the CRM.
- Coordinate with consolidators, airlines, suppliers, and internal team members.
- Provide professional pre-booking and post-booking support.

Required Skills and Experience
- Minimum 2 years of experience in flight reservations, ticketing, or travel sales.
- Strong knowledge of domestic and international airfare sales.
- Experience using a GDS such as Amadeus, Galileo, Sabre, or another flight reservation system.
- Understanding of fare rules, ticketing deadlines, reissues, cancellations, refunds, and airline penalties.
- Strong sales and customer-conversion skills.
- Good spoken and written English.
- Skilled phone, WhatsApp, and email communication.
- Ability to handle customers independently and manage multiple inquiries.
- Comfortable working with sales targets and regular follow-ups.
- Reliable internet

📌 Travel Agent For Flight and Sales- Night Shift (Delhi)
🏢 Globalduniya Canada
📍 Delhi