Hotel Operations Manager

Location: Coimbatore, Tamil Nadu

Position: Hotel Manager

Employment Type: Full-Time

Experience: 3–7 years of hotel management

About Us

We are looking for an experienced Hotel Operations Manager to lead our daily operations and ensure smooth coordination across all departments.

Key Responsibilities

1. Strategic & Business Leadership

· Develop and execute the hotel’s annual business plan aligned with revenue, occupancy, and brand standards.

· Conduct market research and competitor benchmarking to strengthen market positioning.

· Collaborate with sales & marketing teams to attract corporate clients, MICE (Meetings, Incentives, Conferences, Exhibitions), and group bookings.

· Build and maintain strategic partnerships with travel agents, OTAs, and corporate clients.

2. Operations Management

· Oversee Front Office, Housekeeping, Food & Beverage, Engineering, and Security operations.

· Ensure immaculate room and public area standards with regular preventive maintenance.

· Drive quality control in menus, banquets,



and in-room dining while monitoring cost-to-revenue ratios.

· Enforce SOPs across departments and update them quarterly.

3. Guest Experience & Relations

· Implement guest satisfaction strategies, tracking NPS and online reputation (Tripadvisor, Google, OTAs).

· Personally handle escalated guest complaints with tact and professionalism.

· Build personalized engagement for VIPs, frequent travelers, and loyalty program members.

· Ensure cultural sensitivity and multilingual support for international guests.

4. Financial & Revenue Management

· Prepare and monitor P&L;, budgets, and capital expenditure plans.

· Apply energetic pricing strategies through Revenue Management Systems (RMS).

· Maximize ADR, RevPAR, and GOP while maintaining cost efficiency.

· Conduct weekly revenue review meetings with department heads.

5. Sales, Marketing & Branding

· Drive B2B and B2C sales strategies tailored to corporate and leisure seg

📌 Hotel Operations Manager (Coimbatore)
🏢 Py Olliv
📍 Coimbatore