International Telecom Voice Process

Canadian Shifts

Cab Pick up & Drop (As per address)

Experience - 1 year as Team Leader on paper.

Excellent communication

Interested candidates can share resume on [email protected]

Role & responsibilities

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected:
- To motivate, develop and mentor team members in a dynamically changing environment
- Track and monitor KPIs as per Project requirement
- Assist in scheduling and coordinating team activities
- Answer operations related queries from the client and internal stakeholders
- Drive process performance to achieve and exceed SLA deliverable




- To create a conducive and stimulating workplace for the teams to accomplish their goals
- Manage expectations of his team members and proactively should be able to sense their needs
- Represent the organization and participate in client visits and reviews
- Accountable of team and process performance
- Good communication and Email writing skills
- Provide inputs on process changes and best practices
- Process management

Preferred candidate profile
- Knowledge of operational process, logical thinking, reporting and analysis
- Should be open to work 24/7 shifts
- Ability to follow instructions and client requirements within TAT and with accuracy
- Persuasive Speaking Skills- Able to understand customers needs and to add value to client by selling aggregated values.

📌 Team Leader Operations (Pune)
🏢 Tech Mahindra
📍 Pune