Neu Money is dedicated to empowering individuals to build credit in a supportive and transparent manner, ensuring access to fair financial opportunities. The company is on a mission to create tools that help people achieve financial stability and growth, regardless of their background or financial history. With a diverse, global team spanning multiple continents, Neu Money is committed to fostering an inclusive workplace for both its customers and employees. Join Neu Money in redefining credit-building as an opportunity for all, not an obstacle, and help shape the future of financial empowerment.
Company: Nuovosoft Services Private Limited
Location: Kolkata
Employment Type: Full-time
Position Overview
Neu Money, Inc. is seeking a Customer Support Specialist to serve as a champion for our customers. The customer support team handles customer inquiries regarding application questions, product questions/issues, payment questions, and more. Neu Money,
Inc.’s support team is known for its high standards of care for its customers and its stark difference from the service that major credit card companies provide to their customer base. We don’t see our customers as just a number, we instead see them, validate them, and value them as the excellent humans that they are. If that sounds like a mission you want to be a part of, continue reading below
Key responsibilities include directly handling customer interactions by phone/email/other channels, upholding support standards, identifying and documenting issues, and actively contributing to continuous improvement to help continue our growth towards scale.
Responsibilities
The primary responsibilities for this position are as follows:
- Address customer inquiries efficiently and effectively across all support channels, ensuring high standards of service are maintained at all times.
- Adhere to established service level agreements (SLAs) and key performance indicators (KPIs).
- Identi
📌 Customer Support Representative (Kolkata Metropolitan Area)
🏢 Neu Money
📍 Kolkata Metropolitan Area
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