Job Description – Assistant Front Office Manager (AFOM)

Location: Lemon Tree Hotel, Ranchi
Department: Front Office
Reporting To: Front Office Manager / General Manager
Employment Type: Full-Time
Work Location: In Person

About Lemon Tree Hotel

Lemon Tree Hotel, Ranchi, is committed to delivering exceptional hospitality through warm service, operational excellence, and memorable guest experiences. We are looking for an experienced, energetic, and customer-focused Assistant Front Office Manager (AFOM) who can lead the Front Office team, ensure smooth day-to-day operations, maximise guest satisfaction, and support revenue generation through productive reservation and distribution management.

The ideal candidate should possess strong leadership qualities, excellent communication skills, and proven expertise in front office operations, property management systems (PMS), OTA management, channel management, and guest relations.

Key Responsibilities: Front Office Operations
- Assist in managing the daily operations of the front office department.




- Ensure smooth and efficient check-in, check-out, room allocation, and guest registration processes.
- Monitor lobby operations and maintain high service standards throughout guest interactions.
- Ensure compliance with hotel SOPs, brand standards, and statutory requirements.
- Supervise front office executives, guest service associates, and duty managers during shifts.
- Maintain accurate guest records and ensure confidentiality of guest information.

Guest Experience & Service Excellence
- Deliver exceptional guest service by creating memorable guest experiences.
- Handle guest complaints, feedback, and service recovery professionally and efficiently.
- Personally attend to VIPs, repeat guests, corporate clients, and special arrivals.
- Ensure all guest requests are fulfilled promptly.
- Monitor guest satisfaction scores and online reviews and implement corrective measures where required.

Reservations & Revenue Coordination

📌 Assistant Front Office Manager (Ranchi)
🏢 Lemon Tree Hotel
📍 Ranchi