Job Title: Student Support Officer

Department: Sales & Marketing
Reports To: Team Leader
Location: Mayapuri, Delhi
Experience Required: 0.6-3 Years

Job Summary:

We are seeking a proactive and customer-focused Student Support Officer to manage inbound and outbound communications. The ideal candidate will engage with customers professionally, resolve queries efficiently, and ensure a high level of customer satisfaction.

Key Responsibilities:
- Handle both inbound and outbound calls effectively.
- Engage with customers in a professional and courteous manner.
- Address customer queries, concerns, and complaints promptly.
- Provide accurate information regarding products and services.
- Ensure high levels of customer satisfaction through effective problem-solving.
- Maintain records of customer interactions and follow-ups.

Requirements:




- Strong verbal communication skills.
- Fluency in English and Hindi is mandatory.
- Highly organized with solid task management abilities.
- Ability to handle challenging situations and irate customers with patience and professionalism.
- Strong problem-solving and interpersonal skills.
- Ability to understand customer concerns and provide quick, satisfactory resolutions.
- Prior experience in Ed-Tech will be an added advantage.

Application Details:

Interested candidates can share their details via email [email protected]

Details Required:
- Total Experience:
- Current CTC:
- Expected CTC:
- Reason for Change:

📌 Walk-in || Student Support Office_Customer Service (New Delhi)
🏢 Aakash Educational Services (AESL)
📍 New Delhi