Job Description - Service Technician (Pump & Control Unit)

Department: After-Sales Service/Technical Support - Kessel India Drainage Pvt Ltd.

Location: Bangalore (Field-based, with weekend PPM support)

Reporting To: Regional Service Manager/After-Sales Head

Job Summary:

The Service Technician will be responsible for performing preventive and corrective maintenance of Pump & Control Units installed at client sites. The role includes PPM (Planned Preventive Maintenance) activities, especially during weekends, along with installation, commissioning, troubleshooting, and after-sales technical support. The technician will coordinate closely with the Regional Manager and the Drainage Systems & Installation teams to ensure high service quality and customer satisfaction.

Key Responsibilities:

· Perform scheduled PPM and corrective maintenance for Pump & Control Units.

· Conduct operational checks, fault diagnosis, and performance verification.

· Ensure smooth running and optimal performance of installed systems.

· Assist in installation and commissioning of Pump Stations,



Lifting Stations, and Control Panels at customer sites.

· Ensure systems are installed per manufacturer standards and site requirements.

· Attend to service calls, identify issues, and perform necessary repairs or replacements.

· Support BMS/Modbus integration and troubleshoot wiring, sensor, or communication issues.

· Coordinate activities with the Regional Manager and project team for timely execution.

· Maintain detailed service reports, checklists, and customer sign-offs after each visit.

· Escalate unresolved issues or technical challenges to higher technical support.

· Provide in office technical guidance and operational training to end users.

· Represent the company in a professional manner and ensure customer satisfaction.

· Follow all safety protocols during site activities.

· Ensure proper handling of tools, equipment, and control systems.

Qualification & Experience:

· ITI/Dip

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