Futuready Media is on the lookout for a passionate learner who can manage responses of brands on social platforms.
MANDATORY SKILLS.
- MS Excel / PowerPoint / Word
- Basic social media knowledge
- Excellent oral & written communication skills
Duties and Responsibility
- The ORM Executive is responsible for online complaints receiving, tracking, and analyzing the same by giving them proper responses.
- Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via Twitter and Facebook.
Key Responsibilities
- Continuously monitoring /Tracking the complaints of the brand on outlets, e.g. Twitter and Facebook.
- Understand the level of the complaint and analyze and manage online statuses.
- Discuss and respond and continuously follow in case of any confusion on complaints and on updates received.
- Maintain TAT within 5 minutes.
- Email all actionable cases excluding Power Outage, Street Light and Theft case
Industry
- Advertising Services
Employment Type
Contract
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: Remote
📌 Back Office Executive (India)
🏢 Futuready Media
📍 India
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