The L2 Engineer CCTV & Access Control Systems (ACS) Operations will be responsible for advanced troubleshooting, operational support, maintenance, incident handling, reporting, failover validation, and technical coordination for enterprise-scale CCTV & ACS infrastructure in a 24x7 critical workplace. The role involves handling escalated incidents, supporting system administration activities, ensuring service availability, and maintaining operational stability of CCTV & ACS applications and infrastructure.

Key Responsibilities

CCTV & ACS Operations
- Manage day-to-day operations of CCTV & ACS systems across the airport environment.
- Ensure smooth functioning, operational stability, and availability of CCTV & ACS infrastructure.
- Monitor system health, performance, and proactively identify operational risks with mitigation measures.
- Conduct periodic health checks of CCTV cameras, ACS devices, servers, storage, and applications.

Incident Management & Troubleshooting
- Analyze incidents, perform troubleshooting, provide workarounds,



and implement permanent fixes within defined SLA timelines.
- Handle escalated incidents from L1 teams and coordinate field-level issue resolution.
- Troubleshoot hardware, software, network, application, and integration-related issues for CCTV & ACS systems.
- Manage critical/escalated incidents and ensure timely restoration of services.
- Provide technical guidance and troubleshooting support to L1 engineers.

System Administration & Maintenance
- Support installation, configuration, maintenance, and troubleshooting of application software, service packs, patches, and system components.
- Manage firmware upgrades of CCTV cameras, ACS devices, and associated infrastructure.
- Perform preventive maintenance activities and support lifecycle management initiatives.
- Handle patch deployment activities and support antivirus compatibility validation.

Failover, Backup & Validation
- Perform failover testing and restoration validation to

📌 CCTV & ACS Operations (Delhi)
🏢 Career Tree HR Solutions
📍 Delhi