Customer Service Executive – International Voice Process

Employment Type: Full-Time

Experience: 1+ Year

Qualification: Graduate (Any Discipline)

Shift: Rotational (US/UK/Australia)

Job Overview

We are looking for a dynamic and customer-focused Customer Service Executive to join our International Voice Process team. The ideal candidate should have excellent English communication skills, prior experience in international customer support, and the ability to resolve customer queries efficiently while delivering an exceptional customer experience.

Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests promptly.
- Provide accurate information regarding products, services, and company policies.
- Maintain detailed records of customer interactions in CRM systems.
- Ensure high customer satisfaction by delivering quality support.
- Meet key performance metrics including CSAT, Quality, AHT, and Productivity.




- Escalate complex issues to the appropriate teams when required.
- Collaborate with internal departments for timely issue resolution.
- Work effectively in rotational shifts (US/UK/Australia).

Required Skills
- Minimum 1 year of experience in Customer Service or International Voice Process.
- Excellent verbal and written communication skills in English.
- Hands-on experience with CRM tools (Salesforce, Zoho CRM, or similar).
- Basic knowledge of MS Office and internet applications.
- Strong customer handling, problem-solving, and interpersonal skills.
- Ability to multitask and work in a fast-paced workplace.

Preferred Skills
- Experience supporting US, UK, or Australia customers.
- Customer empathy and conflict resolution skills.
- Ability to handle high call volumes professionally.
- Positive attitude with a customer-first approach.
- Interested candidates can share their updated resume at [email protected]

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