Role Description
The IT Support Officer at LM Fundo de Investimento is a full-time, remote role responsible for providing day-to-day technical assistance to internal users. This role involves responding to support requests, diagnosing and resolving hardware and software issues, and ensuring reliable operation of desktop environments. The IT Support Officer will manage printer support, handle basic network connectivity issues, and escalate complex problems to senior IT staff or external vendors when needed. The role includes documenting incidents, maintaining an updated knowledge base, monitoring system performance, and contributing to continuous improvement of IT processes and user experience.

Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills for resolving daily user issues efficiently.
- Candidates should possess solid Information Technology fundamentals, including operating systems, basic networking, and common business applications.




- Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, and maintenance.
- Candidates should possess practical Printer Support skills, covering setup, connectivity, and routine problem resolution.
- Candidates should possess clear communication skills, a customer-focused mindset, and the ability to explain technical issues in accessible language.
- Candidates should possess strong organizational skills, attention to detail, and the ability to prioritize multiple support requests in a remote environment.
- Candidates should possess relevant education or certifications in IT (e.g., computer science degree, CompTIA A+, or equivalent practical experience).
- Candidates should possess familiarity with remote support tools and ticketing systems; experience in financial services environments is an advantage.

📌 IT Support Officer (Bengaluru)
🏢 LM Fundo de Investimento
📍 Bengaluru