Client you will be working for: A leading provider of end-to-end cloud-based respiratory diagnostics solutions for healthcare providers and researchers, the US-based healthcare organization provides SaaS health information technology. The platform supports spirometry, fractional exhaled nitric oxide (FeNO), oscillometry, and diffusing capacity of the lung for carbon monoxide (DLCO) for advanced respiratory assessment in clinical and research settings. The alternative to in-clinic pulmonary testing allows providers to remotely monitor patients for greater convenience and accessibility. Connected respiratory devices, Bluetooth-enabled sensors, and integrated mobile apps securely capture and transmit patient respiratory data to the cloud, where clinical teams can use a web-based provider dashboard for real-time monitoring, analysis, and clinical decision support.
Position Overview: We are looking for a dedicated and skilled Technical Support Engineer (Healthcare) to join our growing team. The ideal candidate will have a solid background in customer support,
with the ability to diagnose and resolve complex technical issues related to software, networking, and mobile operating systems. This role requires engaging directly with international customers, collaborating with internal teams, and ensuring a high level of customer satisfaction.
Your Impact: You will be one of the first touchpoints with our customers. Your attention to detail and follow-through is essential as we build long-term relationships with our customers. Your ability to solve complex problems and ensure our customers can be wildly successful is crucial to our business goals.
Key Responsibilities and Accountabilities:
Customer Support: International customer support through calls, emails, and tickets, offering timely and effective assistance. Address complex customer issues while providing proactive support to help customers avoid potential problems. Understand high-level technologies that impact the