Responsibilities
- Act as the first point of contact for employee queries and concerns, ensuring timely resolution or escalation.
- Support handling of employee grievances and assist in investigation and documentation.
- Coordinate and track Performance Improvement Plans (PIP) for employees.
- Assist in conducting engagement activities and team connect initiatives.
- Support execution of performance appraisal processes and goal-setting cycles.
- Maintain HR trackers (grievances, PIP, exits, etc.) with accuracy and real-time updates.
- Conduct or coordinate exit interviews and ensure proper documentation.
- Assist in implementation of career development and employee growth programs.
- Ensure compliance with HR policies and support audits or checks when required.
- Prepare and share HR reports and dashboards with stakeholders regularly.

Qualifications
- Graduate or MBA/PGDM in Human Resources or related field.
- 1+ years of experience in HRBP/HR Generalist role.
- Basic understanding of employee relations, performance management, and HR operations.
- Strong communication,



interpersonal, and stakeholder management skills.
- Proficiency in MS Excel and HR reporting tools.
- High attention to detail, confidentiality, and willingness to learn and grow in HRBP role.

About The Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our creative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excelle

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