The Customer Care Representative role is intended as an early/mid-career-level operational position in Hempel’s Customer Care organization. The responsibilities and tasks of the Customer Care Representative include, but are not limited to:

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Act as primary point of contact between customers and key internal stakeholders like Sales, Supply Chain, Finance, and Technical Services, you will be responsible for:
- Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.
- Handling customer complaints

Daily operational tasks:
- End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing
- End-to-end return order management
- Outbound and inbound customer communication
- Support and/or drive resolution of non-technical customer complaints
- Support customer data management
- Frequent interaction with the commercial organization on orders

Additional non-operational tasks:




- Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies
- Ensure the upholding of local and global compliance rules, when handling orders
- Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company

What Are We Looking For?
- University / Bachelor's degree in a relevant field and equivalent experience
- Minimum 2 years of experience in a relevant customer care role, ideally in an order to cash setting
- ​Experience in working with standard operating procedures
- Proficient with standard MS Office programs
- Working efficiency (written and spoken) in English. Any other European language is a plus.
- Strong problem-solving and decision-making abilities
- Ideally proficient in using ERP software (Microsoft preferred)

Do You Want to Be Part of

📌 Customer Care Representative (Mumbai)
🏢 Hempel Paints (India) Private
📍 Mumbai