Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Job Title – Client Success, Associate Manager

In this role, you will own the operational health, account governance, and post-go-live success of strategic enterprise customers. Functioning as a Customer Success Manager, your primary focus is ensuring your team remains highly operational, account metrics stay healthy, and customer issues are driven to timely resolution.

You will serve as the operational anchor. You will track ticket health, ensure process adherence, mentor support consultants,



and manage relationships with client stakeholders to deliver world-class support operations, while being capable of providing functional and technical leadership to team members.

What you’ll do for us

Operational Governance & SLA Ownership
- Operational Health: Own post-go-live customer success and act as the primary operational point of contact for client stakeholders.
- SLA Ownership: Take direct accountability for customer SLA adherence, closely tracking and optimizing MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve).
- Reviews & Backlogs: Conduct regular operational reviews with customers, manage overall ticket backlogs, and proactively mitigate risks to platform stability.

Team Leadership & Cross-functional Alignment
- Team Management: Lead and mentor a team of Application Support Consultants, managing daily workload distribution and escalation flows.
- Coaching: Coach team me

📌 Associate Customer Success Manager (Bengaluru)
🏢 o9 Solutions Solucoes EM Software
📍 Bengaluru