Job Title: Telecaller / Telesales Executive (Female)
Department: Sales & Customer Relationship
Industry: Jewellery Retail
Experience: 02 Years (Freshers can also apply)
Location: As per Company Requirement
Job Summary
We are looking for a dynamic and customer-focused Telecaller / Telesales Executive to connect with existing and potential customers, promote jewellery products and offers, generate store visits, and build long-term customer relationships. The ideal candidate should have excellent communication skills and a passion for customer service and sales.
Key Responsibilities
- Make outbound calls to existing and prospective customers.
- Inform customers about new jewellery collections, festive offers, schemes, and promotions.
- Invite customers to visit the showroom and schedule appointments.
- Follow up with customers regarding enquiries, quotations, and purchase decisions.
- Generate leads and maintain customer interest through regular communication.
- Update customer information and call records in the CRM or Excel.
- Handle customer queries professionally and escalate concerns when required.
- Coordinate with showroom sales staff for customer appointments and follow-ups.
- Achieve daily, weekly, and monthly calling and sales targets.
- Maintain confidentiality of customer information.
Required Skills
- Excellent verbal communication in Tamil (English and other regional languages are an added advantage).
- Good convincing and negotiation skills.
- Customer-oriented approach with a positive attitude.
- Basic knowledge of MS Excel and computer operations.
- Ability to work under targets and deadlines.
- Strong follow-up and relationship-building skills.
Qualification
- Any Graduate or Diploma.
- Freshers with valuable communication skills are welcome to apply.
Preferred Experience
- Experience in telesales, telecalling, customer support, retail sales, or jewellery industry will be an added advantage.
Salary
- Best in the industry (Based on experience and pe