Role description
*Who we are:*
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at .
BPO/BPaaS Delivery Leader
You Are:
A Senior Delivery Leader accountable for end-to-end service delivery, P&L; performance, and client satisfaction across a portfolio of BPO/BPaaS engagements (e.g., F&A;, procurement, HR, customer experience, or industry-specific processes) delivered out of India. This role blends operational rigor with commercial ownership,
transformation leadership, and executive-level client relationship management — ensuring contracted SLAs/KPIs are met while continuously driving productivity, automation, and platform-led ("as-a-Service") outcomes. The ideal candidate should have experience running back end offices for large scale corporation, should have really valuable understanding of the business functions . The candidate should have extensive experience in implementing automation in BPO environments.
The Opportunity:
- Own the P&L; for the assigned delivery portfolio, including revenue, margin, cost-to-serve, and utilization targets.
- Drive end-to-end service delivery across multiple accounts/towers, ensuring adherence to contracted SLAs, KPIs, and governance frameworks.
- Lead large, multi-location, multi-shift delivery teams (Ops Managers, Team Leads, SMEs, Quality, WFM) across India delivery centers.
- Act as the senior escalatio
📌 Delivery Director (Bengaluru)
🏢 UST
📍 Bengaluru