Are you passionate about building high-performing teams, streamlining operations, and driving excellence across multiple centers?
We are looking for an energetic and experienced Opex & Training Manager who can lead operational excellence initiatives, develop impactful training programs, and ensure consistent quality standards across all locations. This role is ideal for professionals who thrive in dynamic environments and enjoy creating systems, developing people, and driving continuous improvement.
? Key Responsibilities
Operational Excellence
✔️ Develop and implement SOPs to ensure smooth and standardized operations.
✔️ Conduct audits to maintain quality, safety, hygiene, and compliance standards.
✔️ Monitor key performance indicators (KPIs) and drive process improvements.
✔️ Identify operational gaps and implement effective solutions.
✔️ Support cost optimization and efficiency initiatives.
Training & Development
✔️ Design and deliver onboarding and ongoing training programs.
✔️ Conduct workshops on leadership, communication, customer service, safety, and compliance.
✔️ Assess training effectiveness and employee readiness.
✔️ Mentor center leaders and support staff development.
✔️ Foster a culture of continuous learning and performance excellence.
Process & Quality Management
✔️ Standardize processes across multiple centers.
✔️ Support recent center launches and operational setup.
✔️ Ensure consistent service delivery and customer experience.
✔️ Collaborate with internal teams to enhance operational effectiveness.
✅ What We're Looking For
? Graduate in any discipline (MBA, B.Ed., NTT, ECCE preferred)