Role & responsibilities

Preferred candidate profile

Mandatory Skills
- 23 years database/application production support experience
- Basic Oracle database support knowledge
- Understanding of monitoring alerts, health checks and ticketing
- Familiarity with backup/job monitoring, preferably RMAN basics
- Ability to follow SOPs and escalate appropriately
- Willingness to work in 24x7 support model

Good-to-Have Skills
- Basic SQL knowledge
- Exposure to Data Guard/RAC concepts
- Shell scripting basics
- Jira/ServiceNow and audit evidence collection

Key Responsibilities

Oracle Monitoring
- Monitor Oracle availability, backup, job and storage alerts
- Review RMAN backup status and escalate failures
- Perform basic log/health checks using approved SOPs
- Create and update tickets for operational issues

Incident & Escalation
- Perform initial triage and evidence collection
- Escalate unresolved or complex issues to L2/Oracle SME
- Maintain accurate incident updates and handoff notes
- Support bridge coordination as required

Operational Support




- Execute approved scripts/checklists
- Support access/user-related tickets as per workflow
- Support deployment/migration validation steps
- Collect audit/compliance evidence when requested

Knowledge & Communication
- Maintain SOP and KEDB updates
- Provide shift handovers
- Respond to approved operational support channels
- Follow escalation matrix and documented processes

Scope Boundary / Significant Positioning for TA
- This role is scoped to L1/L2 operations and should not be positioned as platform ownership, architecture ownership or product-code remediation.
- Non-SOP engineering changes, architecture design, topology changes, query rewrites or index strategy ownership should be escalated to the appropriate Engineering/L3 teams.
- Candidates should be comfortable working in a 24x7 SLA-driven production support environment with strong ticket hygiene and communication discipline.
- Experience with Jira/ITSM tools, monito

📌 DB Engineer Oracle/Generalist (Bengaluru)
🏢 Mobilution It Systems
📍 Bengaluru