You will join the Airbus FHS organization Product Service Line (PSL) supporting the CAMO Services Support. The mission of the PSL is to deliver cutting-edge IT solutions that support digital transformation and efficient operations for customer services.
The PSL is dedicated to support Customer Services activities related to
- CAMO (Performance and Maintenance) Component Support of in-service fleet
- Increase of service revenues of FHS
Dimensions
You will work through matrixed influence, driving robust governance and business-critical performance indicators across all FHS/FTM domains without the requirement of direct people management.
You will have a strong collaboration with the Support Team, the MIS provider and the product team members. As the customer base is worldwide with Airbus Teams located in the respective countries, you may be required to travel for a short term.
Main activities
As the FHS IS Engineer, you will be required to perform the following activities:
- Providing functional and technical support for FHS business applications, resolving end users queries and technical issues, troubleshooting software problems, diagnosing software faults and escalating software issues (bugs/process) to the resolver group.
- Administrating system master data, performing data upload, monitoring interfaces between FHS IS and external systems.
- Maintaining up-to-date User Guides, FAQ, Knowledge Management databases
- Analyze data integrity and consistency, monitoring data issues and running daily reports to determine malfunctions that continue to occur.
- Perform troubleshooting, find the root cause, and any necessary corrective actions to resolve them permanently.
- Collaborate with IT team and application owner to improve business process and systems, represent the business
- Provide technical support in system configuration and fixing customized reports
- Conduct application training for the users as and when needed t
📌 FHS IS Engineer (Bengaluru)
🏢 Premium Aerotec
📍 Bengaluru
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