Role Summary
Hands-on leader who acts as one of our most senior technical experts in the field. This is a unique, dual-mission role. Externally, you will engage with our most strategic clients in a "forward-deployed" capacity, leading technical workshops to design and integrate our data solutions into their complex ecosystems. Internally, you will use these client insights to architect and build the next generation of AI-powered tools and workflows, radically optimizing our own data annotation processes. Your ultimate goal is to create an unbeatable competitive advantage by continuously improving our efficiency, quality, and delivery, directly reducing our clients' Total Cost of Ownership (TCO).
Responsibilities
Client Solution Engineering & Integration (External Focus)
- Lead Technical Discovery & Solution Design: Post-sale, partner with the Solutioning team to lead deep-dive technical workshops with clients. Deconstruct their current workflows, data challenges, and business objectives.
- Architect Custom Integration Plans: Design and map out how our platform and services will integrate seamlessly into the client's existing AI/ML pipelines and infrastructure.
- Act as the "Art of the Possible" Guide: Serve as the primary technical advisor to clients, demonstrating how our advanced capabilities, custom tools, and innovative workflows can solve their most difficult data challenges and accelerate their AI initiatives.
- Bridge to the Platform Team: Translate complex client requirements into accurate technical specifications and user stories for our core Platform Deployment & Management team, ensuring our platform roadmap is directly informed by real-world client needs.
- Oversee Proofs of Concept (POCs): Lead and develop targeted POCs to prove the value and viability of our solutions within the client's environment, de-risking large-scale engagements.
Internal Process Transformation & Innovation (Internal Focu
📌 Transformation Lead (Chennai)
🏢 Cognizant
📍 Chennai
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