- Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice
- Provide timely, accurate, and qualified support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
- Good verbal and written communication skills in English..
- Ability to empathize with customers, manage time effectively, and work independently.




- Basic user-level knowledge of Windows operating systems.
- High school diploma or equivalent and above.
- 0 2 years of experience (freshers welcome).
- Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
- Shift: Rotational shifts-includes both day and night
- 5 days of work, 2 day-rotational off

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Associate (Chennai)
🏢 Sutherland
📍 Chennai