ESSENTIAL JOB RESPONSIBILITIES:
- Understand the application and its various process along with stakeholders’ information.
- Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity.
- Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions.
- Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required.
- Do root cause analysis for all the high priority tickets and share incident reports with stakeholders.
- Participate in product development process, including designing, building, and testing.
- Coordinate with stakeholders for testing of Incidents.
- Communicate latest updates to stakeholders on high priority tickets and various deployments on application/environment.
- Develop and maintain professional relationships with all online business teams and provide support wherever required.
- Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets
- Coordinate with stakeholders offshore and onshore
- Participates in improving the processes and assigned applications/projects
- Stay up to date with industry standard best practices/techniques related to Application development
- Availability for meetings, on-call support, off-hours support work (including weekends) as required
- Be able to work a adaptable schedule to accommodate off-hours conference call
KNOWLEDGE, SKILLS AND ABILITIES
- Must have hands-on Support and development experience in C#, ASP.NET, AJAX, JQuery,
- Must have hands-on experience in MS SQL Server
- Experience with one or more of these - Angular, Node, Kubernates/Docker, DataDog/Splunk, Mongo & Mobile technologies (Desirable)
- ITIL Certified. (Desirable)
- Maximum 2 years of Experience
- Experience in supporting multi-tier Internet/Intranet applications using any design patterns
- Excellent debugging and tr
📌 Administrator - IT Product Support (Noida)
🏢 Marsh
📍 Noida
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