We are looking to hire a highly experienced Senior Manager Sales Operations & Performance (US Market) for our Hyderabad office to lead and strengthen the sales operations supporting Movers.com and US Relocation.

This is one of the most important leadership hires for our organization. The ideal candidate should be an exceptional people leader with a proven track record of driving sales performance, building accountability, improving customer experience, and leading high-performing inside sales teams serving U.S. customers.

Position Summary

This role is responsible for managing the overall sales execution, operational excellence, customer experience, team performance, and continuous process improvement of our Hyderabad sales organization.

The candidate will work closely with senior leadership to help grow both our traditional inside sales business and our rapidly expanding online booking platform. This individual will be expected to build a culture of accountability, ownership, discipline, and continuous improvement.

Key Responsibilities





Lead and manage the Hyderabad inside sales organization supporting U.S. customers.
Drive daily, weekly, monthly, and quarterly sales targets.
Build a high-performance, KPI-driven sales culture.
Coach, mentor, and develop sales representatives and managers.
Conduct daily sales meetings, coaching sessions, and performance reviews.
Monitor key sales metrics including conversion rates, revenue, productivity, lead response times, CRM discipline, follow-up completion, customer satisfaction, and pipeline management.
Ensure timely and qualified follow-up on all customer inquiries.
Improve sales processes, workflows, and operational efficiency.
Identify automation and technology opportunities that improve sales productivity.
Work closely with product and technology teams to support the continued growth of our online booking platform.
Analyze customer behavior and recommend improvements that increase online booking conversion while mai

📌 Senior Manager, Sales Operations (Hyderabad)
🏢 Excel Soft Services
📍 Hyderabad