Job Requirements
Job Description
Job Requirements
About the Role
The
Branch Manager
at
IDFC FIRST Bank
is a leadership role within the
Retail Banking
division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate across departments to achieve strategic objectives.

Key Responsibilities
Primary Responsibilities
- Oversee daily branch operations including customer service, sales, and staff management.
- Develop and implement strategies to achieve branch targets and business goals.
- Monitor branch performance metrics and take corrective actions where necessary.
- Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
- Ensure compliance with banking regulations and internal policies.




- Build and maintain robust customer relationships while promoting bank products and services.
- Lead, coach, and motivate branch staff to meet individual and team performance goals.
- Conduct regular performance evaluations and provide constructive feedback.
- Maintain a low attrition rate within the branch
- Ensure hiring is aligned as per the manpower budgets
- Collaborate with cross-functional teams to enhance customer experience and drive growth.
- Address customer complaints and resolve issues promptly and professionally.
- Prepare and submit periodic reports on branch activities and performance to senior management.

Secondary Responsibilities
- Support initiatives to improve operational efficiency and service quality.
- Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.

What We Are Looking For
Education
- Bachelor’s degree in business administration, Fin

📌 Branch Manager (Gurugram)
🏢 IDFC FIRST Bank
📍 Gurugram