Description
Role Description
Join the team responsible for innovating, automating, and operating Salesforce's massive-scale voice infrastructure. We are part of the Service Cloud organization, a agile global team delivering and supporting innovative, proactive multi-channel service for Salesforce customers, including Voice.
In this role, you will bring hands-on software engineering skills together with deep voice/telco infrastructure experience to build the automation, tooling, CI/CD pipelines, and observability systems that let a large-scale voice platform (PSTN, SIP, VoIP, SBCs) run reliably at 4+ 9s availability. You will design and code solutions — not just operate them — partnering closely with Voice Ops, SRE, and carrier/vendor teams.
Required Skills
- A related technical degree required.
- 5-8 years of combined software engineering + large-scale voice/telco infrastructure experience, including in Public Clouds.
- Strong hands-on software development background: designing, coding, testing, and owning production services/tools end-to-end (Python, Go, or Java).




- Hands-on experience building CI/CD pipelines and deployment automation for infrastructure and services (Jenkins/CI tooling, Spinnaker or equivalent).
- Hands-on expertise with Infrastructure-as-Code and configuration automation — Terraform, Ansible/Puppet/Chef.
- Hands-on experience with container orchestration — Docker, Kubernetes, Helm — for voice workloads.
- Experience operating/supporting a 24/7 voice system at scale with SLA of 4+ 9s availability.
- Ability to design and build comprehensive alerting/monitoring/observability systems (metrics, dashboards, automated remediation) for voice call-quality and infra issues.
- Capacity/scale planning: ability to build tooling and models to proactively plan voice infra capacity for unexpected traffic surges.
- Good understanding of security posture for VoIP networks; ability to automate security hardening and compliance checks across in-house and 3rd-part

📌 Software Engineering SMTS (Bengaluru)
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📍 Bengaluru