Operations supervisor
Lucknow

Permanent Role

Primary Responsibility:
Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa

application related operations. The department-specific supervisors will report into this position.

Essential Functions:
• Overall responsibility of QMC
• Monitor team performance and devise a plan to improve (if required)
• The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees
• Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC
• Overall administrative and people management responsibility
• To ensure highest level of service standards & service quality are met during day to day operations at center
• To ensure optimal utilization of resources
• Monitor Security related issues
• Training/ Mentoring the team and implementation of recent processes, while working closely based on
• Instructions from the Center Manager and the Country Manager




• Ensuring compliance to prescribed systems as per the defined SLAs
• To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency
• Coordination with Mission, Operational updates/ Memos from Mission
• Website updates (All languages)
• Managing escalations for the center and provide effective resolutions
• Suggest/monitor software changes to be implemented as per business requirements
• MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews
• Ensuring Manpower staffing at each of the departments at any given say
• Ensuring compliance and timely updating of all regulatory approvals of the center
• Work closely with the HR team to highlight performance and training need
• Responsibility for cash handover to accounts at the end of each day (as applicable)
• Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.)

Value Added Sales specific:
• Responsible

📌 Operations Supervisor (Lucknow)
🏢 Stemz Global DMCC
📍 Lucknow