Responsibility:
- Eligibility Senior Representative , you will play a critical role in delivering accurate,timely, and highquality operational processing across your function ( Eligibility, Administration, Customer Service Support, Client Setup and Subrogration).
- You will handle highercomplexity cases, support workflow management, provide guidance to colleagues, and help drive quality, accuracy, and operational consistency. Acting as a reliable escalation point for Band 1 analysts, you contribute directly to operational excellence by applying deeper process knowledge, problemsolving capability, and proactive risk identification.
- This role keeps operations running smoothly by ensuring work is completed right the first time, supporting continuous improvement, and helping maintain control, compliance, and solid service outcomes.

KEY RESPONSIBILITIES

Operational Processing & Complex Case Handling

• Complete both standard and highercomplexity backoffice tasks in line with SOPs and business rules e.g high cost authorisation.

• Independently handle exceptions, unclear scenarios,



and nonroutine cases within defined authority limits.

• Review, investigate, and resolve aged, escalated, or priority cases.

• Ensure all system updates, documentation, and case notes are accurate, complete, and auditready.

Quality, Accuracy & Compliance

• Conduct peer reviews and quality checks as assigned by team leads or

supervisors.

• Identify and flag risk, recurring errors, procedural gaps, or accuracy risks and escalate promptly.

• Support compliance by maintaining strict adherence to regulatory

requirements, audit, and dataprotection requirements.

• Promote highquality processing through consistent modelling of bestpractice standards. Process Adherence & Continuous Improvement

• Interpret SOPs in complex or ambiguous situations and support colleagues in understanding them.

• Provide actionable feedback on recurring issues, process inefficiencies, or unclear guidance.

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📌 Senior Representative (Bengaluru)
🏢 Careernet
📍 Bengaluru