Organization- Andaz Delhi
Summary
Operational
- Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
- Assigns duties and responsibilities to Housekeeping Attendants.
- Conducts checks on works done by Housekeeping Attendants.
- Reports adverse guest comments.
- Reports lost and damaged items.
- Reports and follow-up on repair and maintenance work.
- Conducts checks on Public Areas, F&B; outlets, offices, toilets and car park.
- Conducts checks on works carried out by Contractors.
- Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
- Ensures function rooms and toilets are clean before commencement of function.
- Plans and schedules periodic works such as, carpet shampooing, and high dusting.
- Ensures scheduled periodic works are carried out.
- Liaises closely with Florists regarding floral arrangement in the hotel.
- Performs pre-setup for V.I.P. arrivals.
- Ensures all company minimum brand standards have been implemented,



and that optional brand standards have been implemented where appropriate.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
- Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and effective manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.

Administration:
- Assi

📌 Team Leader-Housekeeping (Delhi)
🏢 Andaz
📍 Delhi